Your personal data is our concern. We want to ensure that any information we collect is part of our effort to provide you with the most useful information, content, and experience. We are committed to protecting the personal data of our customers—including you, visitors to our online platforms, vendors, partners, and other relevant stakeholders.
The following Privacy Policy explains how we collect, store, use, disclose, and manage your identifiable Personal Data obtained through our online platforms (Applications, Websites, etc.).
By using our products/services, you are deemed to have agreed to this Privacy Policy and Terms of Use, including any amendments.
1. DEFINITIONS
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Affiliate means any subsidiary, entity controlling or controlled by Media Group operating in various business fields including Media, Retail, Publishing, Education, Hospitality, and others, including Citra Multimedia Indonesia (Medcom.id).
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Application refers to software applications and/or web portals developed by us to provide services to customers.
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Customer/You/Yourself refers to any party using or interacting with our services/products through our online or offline platforms.
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Personal Data means identifiable information about you obtained through our Applications (online and/or offline), such as name, address, date and place of birth, occupation, workplace, personal identification, other ID documents, phone number, email address, and other data that can identify you as a user.
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Terms of Use refers to the standard operating procedures or other terms applicable to each Application provided by us and/or our Affiliates, subject to change from time to time.
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Website refers to our official website at www.medcom.id or other sites officially developed by us.
2. SCOPE
This Privacy Policy applies to all Personal Data across Media Group’s products/services and its business partners (vendors, affiliates, and other stakeholders). It also applies to all customer transactions and activities involving our services.
3. INFORMATION WE COLLECT
We collect certain Personal Data directly when you use our applications, including:
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Name and contact information (phone, email)
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Date and place of birth
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Demographics: gender, occupation
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Personal identification (e.g., ID card, driver’s license, passport)
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Social media profile info
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Educational and professional background
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Information about the device(s) you use
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Service usage information
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Cookies
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Authentication data
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Location data
4. USE OF INFORMATION WE COLLECT
We use and may share your Personal Data, including with Affiliates, for the following purposes:
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To process customer transactions
For communication regarding orders, subscriptions, event registration, memberships, and other transactions. Financial/payment data may be shared with delivery services, clearinghouses, or third parties to complete transactions. -
To provide support or related services
Including customer complaints, calls, confirmations, and other related services. -
To provide product updates or information
Including notifications of new products, service improvements, retargeting, personalized offers, event invitations, and other information based on your preferences and behavior. -
To analyze customer behavior for improved experiences
Understanding usage patterns helps improve our offerings. -
To serve targeted advertisements
Based on non-personally-identifiable attributes and cookies. -
To inform you of benefits, programs, and opportunities
Related to products/services from Media Group. -
To engage with third parties
Your data may be shared with selected and secure third parties providing relevant content or services. -
To protect our content and services
Including preventing illegal activity, spam, and policy violations using technological safeguards. -
To gather feedback
Through surveys or user research to improve our offerings.
5. DATA STORAGE
We store Personal Data as long as needed for business, data, or legal purposes—unless you request deletion.
6. CONTROLLING YOUR INFORMATION
You are encouraged to keep your Personal Data updated, accurate, and complete by notifying us of any changes.
7. SECURITY
The confidentiality of your data is our top priority. We apply best practices and security procedures to protect Personal Data. However, no system is 100% immune to viruses, malware, or third-party intrusions. Please do not share your passwords or Personal Data and ensure your devices are secure.
8. CHANGES TO THE PRIVACY POLICY
We will notify you of any changes to this Privacy Policy via email or other means of communication provided by you.
9. CHILDREN’S PERSONAL DATA
Our services are not intended for children under 17. If a child under 17 has submitted data without parental consent, the parent/guardian must contact us (see Section 15) to delete the data and unsubscribe the child.
10. TECHNICAL INFORMATION AND REGULATIONS
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Access Logging Practices
We automatically log IP addresses of website visitors and session details of mobile app users, including:-
Browser/device type and version
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Operating system
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Server request date and time
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Location (latitude and longitude)
This data helps us understand customer behavior across products/services.
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External Links
Some services link to third-party sites. Once you leave our domain, this Privacy Policy no longer applies. -
Do Not Track (DNT)
We do not respond to DNT settings in browsers. -
Legal Requests
We may disclose your information to comply with government or legal requirements.
11. MISCELLANEOUS TERMS
Governing Law and Jurisdiction
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This Privacy Policy is governed by the laws of the Republic of Indonesia.
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Disputes will be resolved amicably.
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If not resolved within 30 calendar days, disputes will be settled in the Central Jakarta District Court.
12. STATEMENT AND CONSENT
By using our Website/Application/services, you declare that you have read, understood, and agreed to this Privacy Policy and our Terms of Use, including how we collect, use, process, and share your Personal Data.
You also confirm that you are authorized to share this information with us and permit us to use it in connection with our services/products.
13. WITHDRAWING CONSENT AND DATA DELETION
You may withdraw your consent to the collection, use, or sharing of your Personal Data and/or request its deletion, in accordance with applicable laws in Indonesia.
14. CONTACT US
If you have questions or concerns about this Privacy Policy or the use of your Personal Data, contact us at:
PT Citra Multimedia Indonesia (Medcom.id)
Jl Pilar Mas Raya Kav. A-D, Kedoya –
Kebon Jeruk, Jakarta 11520 – Indonesia
Phone: +62 21 – 5839 9117 / 5830 0077 ext. 11130
Fax: +62 21 – 582 4843